The Riad

General terms and conditions

Check Out

Check out time is before 12:00pm. If requested and subject to the arrival of the next guests, the checkout time can be extended. The riad has baggage storage.

Payment

We recommend paying your visit in cash. Although the riad accepts credit card payments, they are highly discouraged since this method of payment tends to be problematic.

If you would rather make the payment by bank transfer, please contact us.

Reservations and Cancellations

All reservations are confirmed by email. Only the reservations confirmed by our booking team and that include a reference number are considered definite.

Only written cancellations are accepted. All cancellations made by telephone must be followed-up by email or fax. Until written notification is received, reservations are not cancelled. If these terms are not met, the reservation must be paid in full.

If the reservation is canceled or modified within 30 and 15 days prior to the arrival date, 50% of the reservation fee will be applied.

If the reservation is canceled or modified within 15 days prior to the arrival date, or in the case of a no-show, 100% of the reservation fee will be applied.

Customs and Police

We regret to inform you that we are unable to take responsibility for any errors or negligence on your part. For this reason, we strongly recommend our guests that before visiting the Kingdom of Morocco they contact the relevant authorities prior to planning their trip. We would also like to remind you that when visiting Morocco travelers must have a valid passport that will not expire for at least six months after their arrival.

If once in Moroccan territory access is refused, we inform you that any deposits or payments made prior to this unfortunate incident will be lost.
To avoid any undesired inconvenience, please ensure you carry all the traveling documents you need.

Online Reservations

We inform our guests that our reservation and payment systems are completely safe and fully protected by the necessary safety measures.

Confidentiality

The information provided by customers on our website is totally confidential and it is not shared with third parties, thus scrupulously respecting the law on data protection.

Offer Limitations

Only one offer can be used at a time. Full payment must be made when making a reservation. No refunds will be given.
Offers not applicable during Easter, Christmas, New Year´s and Three Kings’ Day holidays.

Additional Limitations

To maintain the peaceful and relaxing spirit of the riad, children under the age of thirteen and pets are not allowed. According to the existing regulations in the Medina, there is no smoking except on the terrace.